Shipping policy

Shipping Policy

Last Updated: August 26, 2026

At Lushtress, we want your shopping experience to be simple and convenient. We currently offer free shipping worldwide on eligible orders.

1. Free Worldwide Shipping

Lushtress offers free standard shipping to customers worldwide.

There is no additional standard shipping charge added at checkout for eligible destinations.

2. Processing Time

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

Once your order has been processed and shipped, it will enter the carrier's delivery network.

3. Estimated Delivery Time

Our estimated standard delivery time is:

7–10 days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination country, local carrier operations, customs procedures, weather, holidays, and other circumstances outside our control.

4. International Shipping

We ship to customers around the world.

International orders may be subject to customs inspection, import procedures, local regulations, taxes, duties, or other charges imposed by the destination country.

Where applicable, such charges are determined by the relevant local authorities and may be the customer's responsibility unless otherwise required by law.

5. Tracking Information

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking updates may not appear immediately after shipment. In some cases, there may be a delay between the carrier receiving a package and the first tracking scan appearing online.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

Full name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Phone number, when requested

Lushtress cannot guarantee delivery when an incorrect or incomplete address has been provided.

7. Delivery Delays

While we work with shipping providers to facilitate timely delivery, Lushtress cannot guarantee a specific delivery date.

Delays may occur because of:

Customs processing
Severe weather
Carrier delays
Public holidays
Transportation disruptions
Incorrect or incomplete addresses
High shipping volumes
Local delivery issues
Events beyond our reasonable control

If your package appears to be delayed, please contact us and we will assist where possible.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at:

support@lushtress.store

Please provide your order number and relevant details so that we can review the situation and determine the appropriate next steps.

9. Returned Packages

Packages may be returned to the carrier or sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other circumstances.

If a package is returned, please contact our support team so we can review the order and available options.