Refund policy

Return & Refund Policy

Last Updated: August 26, 2026

At Lushtress, customer satisfaction is important to us. We offer a 30-day return and refund period to give you confidence when shopping with us.

If you are not satisfied with your purchase, you may request a return within 30 calendar days of the date your order is delivered, subject to the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, your item should:

Be returned within 30 calendar days of delivery.
Be unused and in its original condition.
Be clean and free from stains, odors, makeup, hair products, or other signs of use.
Include the original packaging, where reasonably possible.
Not have been intentionally damaged, altered, cut, washed, dyed, or modified.
Include the order information necessary for us to identify the purchase.

Because our products are hair styling products, we ask that customers carefully inspect the item before wearing or using it.

Items that show clear signs of use may not qualify for a return for hygiene and product-condition reasons.

2. Free Returns

Lushtress provides free returns within 30 days for eligible purchases.

If you believe an item qualifies for a return, please contact our customer support team before sending anything back.

Email: support@lushtress.store

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or other supporting information, when applicable

Our customer service team will review your request and provide return instructions.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide photographs showing the issue and, where appropriate, photographs of the packaging and shipping label.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement or refund.

4. Refunds

Once your return has been received and reviewed, we will determine whether it meets the requirements of this policy.

If approved, your refund will be issued to the original payment method used to place the order.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

5. Full Refunds

For eligible returns, Lushtress will provide a refund for the purchase price of the returned product.

Where the return qualifies under our free-return policy, Lushtress will also provide the applicable return shipping arrangement or instructions.

6. Items That May Not Qualify

A return may be declined if an item:

Has been used extensively.
Has been washed, dyed, cut, altered, or modified.
Has been damaged after delivery due to improper handling.
Has been returned outside the 30-day return period.
Is missing essential components or packaging where such items are necessary to verify the product.
Shows signs of use inconsistent with reasonable inspection.